Privacy Policy
Privacy Policy for Dalchalm Hideaway
Last updated: 12th April 2025
At Dalchalm Hideaway, your privacy is important to us. This policy explains what personal information we collect from you, how we use it, and your rights under UK data protection laws.
1. Who We Are
Dalchalm Hideaway is operated by a sole trader based at:
86 Dalchalm, Brora, KW9 6LP
Email: annex86a@outlook.com
Phone: 07947 957466
We are committed to protecting the privacy and security of our guests’ personal data.
2. Information We Collect
We collect the following personal information when you make a booking:
- Full name
- Email address
- Policy/booking reference number
Please note: We do not collect or store your payment details directly. All payments are handled securely by external providers.
3. How We Collect Your Data
We collect your personal information through:
- Direct bookings (via email, phone, or in person)
- Our online booking system
4. Why We Collect Your Data
We collect your personal data to:
- Process and manage your booking
- Register guests in line with legal obligations
- Communicate with you before and during your stay
5. Data Sharing
We respect your privacy. We do not share your data with any third parties outside our business operations or website. Your information is only used for the purposes outlined above.
6. Data Retention
We retain your personal data for 6 months after your stay has ended, unless required by law to keep it longer. After this period, your data is securely deleted.
7. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (in certain circumstances)
- Object to or restrict processing
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us at annex86a@outlook.com.
8. Changes to This Policy
We may update this privacy policy from time to time.